The website (hereinafter «Website») is operated by Zürich AG. The Online Shop /onlineshop (hereinafter « Zurich Online Shop») contained thereon is operated by Zürich AG and Restaurants Zürich GmbH (hereinafter referred to together as « Zurich»). Unless expressly provided otherwise, these GTCs shall also apply to the use of the app. The term «website» thus also includes the app for the purposes of these GTCs.
The following General Terms and Conditions (GTCs) apply to the use of the website and the Zurich Online Shop as well as to the business relationship between Zurich and its Customers in the version that is currently available and valid when retrieving the website, the Zurich Online Shop or ordering goods. They form an integral and complementary part for all bookings made via the website as well as the Zurich Online Shop.
A Customer is any natural or legal person who has a business relationship with Zurich. The GTCs may be subject to adjustments from time to time. Zurich asks that you read these terms carefully each time you visit the website, the Zurich Online Shop and order goods.
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These GTCs apply exclusively. By using the website and the Zurich Online Shop or by ordering goods, the Customer confirms that he/she fully accepts these General Terms and Conditions, including the terms of delivery and payment.
Should individual provisions of these GTCs prove to be invalid or unenforceable or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.
In addition to or together with these GTCs, the «GTCs Zürich AG» shall also apply to bookings made via the website, which shall apply to all contractual relationships irrespective of the sales channel. The «Terms and Conditions Events, Courses and Seminars” apply in addition to booked events, guided tours, seminars and courses. The following GTCs include exclusively web pages and specific provisions for the Online Shop.
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Any other terms and conditions of the contract, including but not limited to those declared applicable by the Customer together with the acceptance of the contract, shall only be valid if and to the extent they have been expressly accepted by Zurich in writing.
It is up to the Customer to register for the website or to make a booking without registration. However, certain functions of the website and the Zurich Online Shop are only available to registered Customers.
When registering, the Customer is obliged to provide truthful information about himself/herself. Zurich reserves the right to delete accounts or block a user's name and password at any time and without giving reasons.
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The website and the Zurich Online Shop contain information about products and services. We reserve the right to make price and product range changes as well as technical changes. All information on the website and in the Zurich Online Shop (product descriptions, illustrations, films, dimensions, weights, technical specifications, accessory relations and other information) are to be understood as approximate values only and in particular do not represent any assurance of properties or guarantees. Zurich makes every effort to ensure that all details and information on the website and in the Zurich Online Shop are correct, complete, up to date and clearly laid out, but Zurich cannot guarantee this either explicitly or implicitly. In particular, Zurich excludes any liability for typographical errors, incorrect or incomplete information and representations.
All offers on the website and in the Zurich Online Shop are subject to change and are not to be understood as a binding offer.
Zurich endeavors to ensure the best possible availability of the services offered on the website and in the Zurich Online Shop, but cannot guarantee that the products listed will be available at the time the order is placed. Therefore, all information on availability and delivery times are without guarantee and may change at any time and without notice.
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Unless otherwise stated, the prices quoted on the website and in the Zurich Online Shop include statutory value-added tax, any advance recycling fees (VRG) and copyright levies on electronic equipment. Prices are quoted net in Swiss francs (CHF).
The shipping and packaging costs of Fr. 5 or Fr. 9 will be charged additionally, unless otherwise provided for, and are to be paid by the Customer. Shipping costs are shown separately in the order process.
We reserve the right to make technical changes, errors and misprints. In particular, Zurich may change prices at any time without prior notice. The sales prices do not include consulting and support services.
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The offers on the website and in the Zurich Online Shop represent a non-binding invitation to the Customer to order products and/or services from the Zurich Online Shop. By placing an order, the Customer makes a legally binding offer to conclude a contract. A binding order shall only be triggered once the Customer has entered all the data required to execute the contract, has confirmed that he/she has read and understood the «GTCs Zürich AG» and these GTCs and has clicked on the «Pay» button. Until this button is clicked, the Customer can initially place services in the shopping cart without obligation and change the data provided at any time by using the correction tools provided and explained for this purpose in the order process.
Zurich will then send an automatic «Order Confirmation» by email, which confirms that the Customer’s order has been received by Zurich Online Shop. Orders placed are binding for the Customer. Unless stated otherwise, there is no right of return or withdrawal.
The contract is concluded as soon as Zurich has sent the «Order Confirmation» by email. The contract is only concluded for those services that are expressly listed in the confirmation. This also conclusively determines the scope of services.
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Orders will be shipped only after full payment is received and if the goods are available. If the ordered goods are not available because Zurich is not supplied by its reliable supplier through no fault of its own despite having placed a congruent order, Zurich shall inform the Customer thereof without delay. Zurich shall thereby be released from its obligation to perform and may withdraw from the contract. If the Customer has already made payments, these will be refunded.
Subject to its own supply, Zurich will ensure prompt delivery. If part of the order cannot be delivered immediately because Zurich is not supplied in time by its reliable supplier through no fault of its own, despite the placement of a congruent order, Zurich shall deliver the remaining goods subsequently without charging shipping costs again, insofar as this is reasonable for the Customer.
Credit card (Visa, Mastercard, American Express), TWINT and debit card (Postcard) are accepted as methods of payment. In case of payment by credit card as well as debit card, the debit will be made after the shipment of the goods.
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When placing the order, the Customer also provides his credit card details. Immediately after the order has been placed, Zurich will request the Customer's credit card company to initiate the payment transaction upon proof of legitimacy as a lawful cardholder. The payment transaction is carried out automatically by the credit card company and the card is charged.
Zurich Online Shop may offer payment on account at its discretion. It may make this method of payment dependent on a positive credit check as well as other conditions determined at his own discretion (e.g. minimum age, Swiss domicile). The Customer has no right to payment on account or payment by installments.
The Customer acknowledges that a credit check may be carried out as part of the conclusion of the contract and that personal data may be recorded for this purpose and passed on to Intrum AG, which is commissioned to carry out the credit check.
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In case of payment against invoice, the Zurich Online Shop assigns the purchase price claim to the payment partner Byjuno AG. The payment will be processed by Byjuno AG and the Customer will receive the invoice directly to the email address provided with the order. If the Customer orders a physical invoice, Byjuno AG will charge an additional fee of CHF 4. The invoice amount must be paid directly to Byjuno AG within 20 calendar days of the invoice date. In the event of late payment, interest on arrears and processing fees will be charged. The GTCs of Byjuno AG apply. By placing the order, the Customer agrees to this assignment of claims.
Zurich reserves the right to exclude Customers from individual payment options or to insist on payment in advance without giving reasons.
Discounts or vouchers will only be accepted under the conditions shown on the voucher. A voucher code or value is entered during the payment process. Discounts not claimed in this context cannot be granted subsequently. Discounts cannot be accumulated.
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Until full payment of the respective invoice amount of a delivery (final and unconditional crediting of the total purchase price), Zurich shall retain title to the delivered goods in any case.
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